Refund policy

Return and refund policy:

• In case, you wish to exchange any product, you need to return it within 7 days of delivery.

• No Refunds and Exchanges on products which you have gotten customized with us.

• Please note, we do not provide any monetary refunds.

• In the case of returns, the item purchased must be unused and in the same condition in which you received it. The products should be in their original packaging accompanied by proof of purchase.

• Return items received will be checked by the quality assurance team. Failing to meet any expectations, the product will be not accepted as well as will be returned back to you at your expense (if requested by you). No amount will be reimbursed in this case nor will the new/exchanged pair be dispatched.

• Exchanges for a particular product are subject to the availability of the product or the desired size. In the event that the product is unavailable, a credit note will be issued. This credit note can be used to purchase any item from our website.

• We request you to coordinate with the third-party website or retail store for any return or exchange request of the products purchased from them.

• International orders are not eligible for any returns/exchanges.

• In case of a missing/wrong/damaged product, we request you to get in touch with our customer care team within 72 hours of delivery.

*Credit Note: All items purchased from our website can be returned for a credit coupon within 7 days from the date of delivery. The entire amount (except the shipping cost) of the returned product will be credited to the coupon code.

 

DAMAGE AND REPAIR POLICY

We strive to create footwear of good quality using tested materials. However, we understand that occasional issues may arise. To ensure customer satisfaction, we have a repair policy in place. This policy does not cover damage resulting from normal wear and tear, such as scuffs, scratches, and fading, or from unforeseen incidents like accidental drops, spills, or exposure to extreme conditions.

Raahi strives for high quality, but cannot be held responsible for the natural deterioration of footwear over time or damage caused by unpredictable events during use.

Manufacturing Defects:

• If your shoes show signs of wear and tear within 30 days of delivery due to a manufacturing issue, you may be eligible for a repair. This excludes normal wear and tear like abrasions or fading.

Repair Process:

• Eligibility: Footwear may be accepted for repair in rare exceptions after an assessment from our experts.

• Repair Charges: Repairs will be performed at no charge to the customer.

• Shipping Fees: The customer is responsible for a shipping fee of Rs. 150 for all repairs.

• Geographic Limitations: Repair services are available only for customers within India.

• Discounted Products: No warranty, guarantee, exchange, or repair services are available for products purchased at a discounted price on the website.

Raahi reserves the right to determine the eligibility of any repair request based on individual circumstances and the nature of the damage.

ABOUT THE FOOTWEAR

• All footwear at Raahi is manufactured using non-leather material. We do not suggest wearing them in and around the water.

• Varied weather conditions can affect the conditions of the footwear including the accessories that come with it. We request you to store them in a shoe box.

• Always dry your feet before wearing your footwear. Wet or moist feet can lead to minor damages in the footwear.

• Our footwear does not come with a warranty. The life of the same simply depends upon the usage, how you maintain and the wear and tear of the product.